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Název:		Strategy maps : converting intangible assets into tangible outcomes
Autor:		Robert S. Kaplan, David P. Norton
Rok vydání:		c2004.
Identifikátory:		9781591391340

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Anotace:	<P>More than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed organizations to quantify intangible assets such as people, information, and customer relationships. Then, in <I>The Strategy-Focused Organization</I>, Kaplan and Norton showed how organizations achieved breakthrough performance with a management system that put the Balanced Scorecard into action.<P> <P>Now, using their ongoing research with hundreds of Balanced Scorecard adopters across the globe, the authors have created a powerful new tool-the "strategy map"-that enables companies to describe the links between intangible assets and value creation with a clarity and precision never before possible.<P> <P>Kaplan and Norton argue that the most critical aspect of strategy-implementing it in a way that ensures sustained value creation-depends on managing four key internal processes: operations, customer relationships, innovation, and regulatory and social processes. The authors show how companies can use strategy maps to link those processes to desired outcomes; evaluate, measure, and improve the processes most critical to success; and target investments in human, informational, and organizational capital. <P> <P>Providing a visual epiphany for executives everywhere who can't figure out why their strategy isn't working, <I>Strategy Maps</I> is a blueprint any organization can follow to align processes, people, and information technology for superior performance. <P>
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