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Název:		Human services management : organizational leadership in social work practice
Autor:		Austin, David M.
Rok vydání:		c2002.
Identifikátory:		9780231108362

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Anotace:	A book that is intended to assist participants in human service organizations in developing an understanding of the dynamics that shape such organizations. Human services management occurs within the nonprofit sector, the public (or governmental) sector, and the for-profit sector. It involves a wide variety of organizational structures that are used to produce services that directly affect the quality of life of individuals, families, and communities across the fields of social welfare services, health and mental health services, law enforcement and criminal justice, and educational services. Managers in human service organizations are simultaneously responsible for the quality of services provided for individuals and families, for ensuring that such services benefit communities and the general public, and for providing for the maintenance and development of the service organization. The book begins with an examination of the historical development and distinctive characteristics of human service organizations, the variety of organizational and program structures found among such organizations, and the connection of individual service organizations with service delivery networks. The central section of the book deals with key stakeholder constituencies, including service users, service personnel (especially service professionals), funders, executives, and policy boards. The final two chapters deal with two organizational processes: accountability for effectiveness and dealing with organizational changes.
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